Cancellation policy
WateRx Purchase Options Cancellation Policy
Effective date: September 2, 2026
This Purchase Options Cancellation Policy applies to subscriptions, automatic-replenishment plans, recurring orders, prepaid subscription plans, and other recurring purchase options offered by WateRx Corporation (“WateRx,” “we,” “us,” or “our”).
It does not apply to ordinary one-time purchases. One-time purchases are governed by our Return and Refund Policy and Terms of Service.
Subscription Enrollment
When you enroll in a subscription or other recurring purchase option, the applicable product, quantity, price, billing frequency, delivery frequency, shipping charges, renewal terms, and any minimum commitment will be disclosed before you complete enrollment.
By enrolling, you authorize WateRx and its payment providers to charge your selected payment method automatically according to the terms presented at checkout until the subscription is canceled.
Purchasing a product once, receiving a maintenance reminder, or being advised that a product should be replaced or recharged at a particular interval does not enroll you in a subscription or authorize recurring charges. Enrollment requires your affirmative selection and agreement to the recurring purchase terms.
Automatic Renewals and Recurring Charges
Your subscription will continue and renew automatically at the frequency selected during enrollment unless it is canceled.
Each recurring order may include the product price, applicable taxes, shipping charges, and other charges disclosed for that order. Charges will be submitted to the payment method associated with your subscription.
If a subscription price or other material term changes, WateRx will provide any notice required by applicable law. You may cancel the subscription before the change takes effect.
Canceling a Subscription
You may cancel an eligible subscription at any time without a cancellation fee or penalty, unless a different minimum commitment or cancellation condition was clearly disclosed and accepted before enrollment.
You may cancel through the subscription-management options available in your Shopify customer account or by contacting WateRx:
Email: contact@waterx.com
Telephone: 800-548-5785
Please provide your name, contact information, and sufficient order or subscription information for us to identify the correct subscription.
Cancellation stops future subscription renewals and charges. It does not automatically cancel, return, or refund an order that has already been billed, processed, prepared, fulfilled, or shipped.
We will provide confirmation after a cancellation request has been completed. Customers should retain this confirmation for their records.
Timing of Cancellation Requests
To prevent the next recurring order, submit your cancellation request before that order is billed or begins processing.
If we receive a cancellation request after a recurring order has already been created or charged but before fulfillment begins, we will make a reasonable effort to cancel the order. Cancellation is not guaranteed after processing or preparation has begun.
If the order has already been fulfilled or shipped, cancellation will apply to future recurring orders. The current order will remain subject to our Return and Refund Policy.
Recharge products are final sale and are not eligible for return, exchange, or refund merely because the customer canceled the related subscription, changed their mind, no longer wants the product, or decided not to use it.
Pausing, Skipping, or Modifying Deliveries
When subscription-management options are available, you may be able to:
- Pause a subscription;
- Skip an upcoming delivery;
- Change the next order date;
- Change the delivery frequency;
- Update the quantity;
- Select a different eligible product;
- Change the shipping address; or
- Update the payment method.
Any pause, skip, modification, or address change must be completed before the affected order is processed. Changes made after processing begins might apply only to later orders.
Availability of these options may depend on the subscription product, the stage of order processing, inventory, shipping restrictions, and the functionality supported through Shopify or the applicable subscription service.
A request is not complete until it has been accepted and reflected in the subscription record or confirmed by WateRx.
Refunds and Returns
Canceling a subscription does not itself create a right to a refund.
Refunds and returns for orders generated through a subscription are governed by the WateRx Return and Refund Policy, including its product-eligibility requirements and final-sale provisions.
Because recharge products contain sensitive filter media and treatment materials, recharge products are final sale. Except where applicable law requires otherwise or WateRx expressly agrees in writing, we do not accept returns or provide refunds or exchanges for recharge media, recharge-material kits, or replacement cartridges sold for system recharge—even when unopened or unused.
This restriction does not limit claims involving an incorrect item, shipping damage, a product defect, or a warranty or consumer right that cannot lawfully be limited.
Prepaid Subscriptions
If WateRx offers a prepaid subscription, the total price, covered period, scheduled deliveries, renewal terms, and cancellation conditions will be disclosed before purchase.
Canceling automatic renewal prevents the prepaid subscription from renewing after the prepaid term. It does not necessarily cancel or refund shipments already included in the prepaid term.
Requests involving unfulfilled portions of a prepaid subscription will be handled according to the terms disclosed at enrollment, our Return and Refund Policy, and applicable law.
Failed or Declined Payments
If a recurring payment fails or is declined, WateRx or its payment provider may attempt to process the payment again and may notify you that your payment method needs to be updated.
Your subscription may be paused or canceled if payment cannot be completed after the permitted retry attempts. You remain responsible for authorized charges associated with orders that were successfully processed before cancellation.
Product Availability
Subscription products are subject to availability. If a subscribed product becomes unavailable, discontinued, or unsuitable for continued fulfillment, WateRx may contact you about available options or may pause or cancel the affected subscription.
We will not substitute a materially different product or charge a materially different price without providing appropriate notice and obtaining any consent required by law.
Customer Responsibility
You are responsible for maintaining accurate subscription information, including your email address, shipping address, payment method, product selection, and WateRx system information.
Please review subscription notices and contact WateRx promptly if your equipment, address, product needs, or payment information changes.
WateRx is not responsible for delays or additional expenses caused by inaccurate or outdated information supplied by the customer, except to the extent applicable law provides otherwise.
Changes to This Policy
We may update this policy to reflect changes in our subscription offerings, business practices, Shopify functionality, or legal requirements.
Changes will be posted through our online store. When required by law, we will provide additional notice before a material change applies to an existing subscription.
Consumer Rights
Nothing in this policy excludes or restricts any cancellation, refund, warranty, or other consumer right that cannot lawfully be excluded or restricted.
If a subscription’s enrollment terms provide greater rights than this general policy, the more favorable applicable terms will control.
Contact Information
Questions or requests concerning a subscription or recurring purchase option should be directed to:
WateRx Corporation
8105 Camargo Road
Cincinnati, Ohio 45243
United States
Email: contact@waterx.com
Telephone: 800-548-5785