Contact information
WateRx Contact Information
Effective date: September 2, 2026
WateRx Corporation is a Delaware corporation that provides water-treatment equipment, replacement cartridges, recharge media, related products, and customer-support services.
Contact WateRx
WateRx Corporation
8105 Camargo Road
Cincinnati, Ohio 45243
United States
Email: contact@waterx.com
Telephone: 800-548-5785
Customers may use this contact information for questions or requests concerning:
- Products and product compatibility;
- Orders and payments;
- Shipping, tracking, or delivery;
- Returns, refunds, or damaged and incorrect products;
- Subscriptions and recurring orders;
- Recharge products and Tank Swap products;
- Installation or service coordination;
- Privacy requests;
- Our Terms of Service or other store policies; and
- Other customer-service or legal inquiries.
When contacting us about an existing order, please include your name, order number, the product involved, and a brief description of your question or concern.
Please do not send passwords, full payment-card numbers, financial-account credentials, or other unnecessary sensitive information by email.
Important Service Notice
Emailing or calling WateRx does not create or confirm an installation, recharge, repair, or other service appointment. On-site services and technician visits must be separately scheduled and confirmed.
If a water-treatment system is leaking or presents an immediate risk of water or property damage, shut off the water supply when it is safe to do so and contact an appropriate qualified local professional. Do not wait for an email response before taking reasonable steps to protect people and property.