Shipping policy
WateRx Shipping Policy
Effective date: September 2, 2026
This Shipping Policy explains how WateRx Corporation (“WateRx,” “we,” “us,” or “our”) processes and ships products purchased through our online store.
Products Covered
This policy applies to physical products shipped by WateRx, including water-treatment equipment, replacement cartridges, recharge media, filter media, components, accessories, and Tank Swap products.
Purchasing a product does not include installation, plumbing, removal, disposal, water testing, programming, on-site labor, travel, inspection, or technician service unless the product description or a separate written agreement expressly states otherwise.
Service appointments and WateRxpert technician services are scheduled and confirmed separately and are not governed by the delivery estimates in this Shipping Policy.
Order Processing
Orders are reviewed before shipment to confirm payment, product availability, shipping information, and, when appropriate, compatibility with the customer’s WateRx system.
Processing times vary depending on the product, inventory, order volume, destination, customization, verification requirements, and other circumstances. Weekends and holidays are not ordinarily counted as business days.
An order confirmation does not mean that an order has shipped. A shipping confirmation or fulfillment notice will generally be sent when the order has been prepared for shipment or transferred to the carrier.
If additional system or compatibility information is required, processing may be paused while WateRx contacts the customer.
Shipping Destinations and Methods
Available shipping destinations and delivery methods are shown at checkout. Availability may vary based on the product, destination, package size, weight, carrier limitations, and applicable laws or shipping restrictions.
Some products might not qualify for shipment to post office boxes, military addresses, territories, remote locations, or destinations outside the contiguous United States. If Shopify accepts an address that WateRx or the selected carrier cannot service, we will contact the customer to request an alternative address or discuss available options.
WateRx may use UPS, the United States Postal Service, FedEx, another commercial carrier, a freight carrier, or another reasonable delivery service. We do not guarantee that a particular carrier will be used unless expressly confirmed in writing.
Shipping Charges
Applicable shipping and handling charges are displayed at checkout or included in a written quotation.
Charges may depend on the product, destination, package size and weight, carrier, delivery method, insurance, special handling, freight requirements, and other relevant factors.
Unless expressly stated otherwise, product prices do not include expedited shipping, special handling, customs charges, duties, import taxes, brokerage fees, installation, plumbing, labor, removal, or on-site service.
Delivery Estimates
Any processing, shipment, transit, or delivery date is an estimate unless WateRx expressly states in writing that it is guaranteed.
Transit time begins after the carrier accepts the shipment. Carrier delays, weather, natural disasters, supply limitations, holidays, customs processing, labor disruptions, incorrect addresses, security restrictions, and other circumstances outside WateRx’s reasonable control may affect delivery.
WateRx is not responsible for a carrier’s delay, but we will provide reasonable assistance when a shipment requires investigation.
Shipping Delays and Product Availability
If WateRx cannot ship an order within the time stated when the order was placed—or within the period required by applicable law when no shipment time was stated—we will provide any delay notice, cancellation option, or refund required by law.
When applicable, we may ask whether the customer agrees to a revised shipment date. If the customer does not agree to the delay, or if WateRx determines that the order cannot be fulfilled, WateRx will cancel the affected unshipped order or item and issue the required refund.
WateRx may also offer an alternative product, revised shipment date, partial shipment, or other option. The customer is not required to accept a substitution or delay where applicable law provides a cancellation right.
Tracking Information
When tracking is available, WateRx or Shopify will generally send tracking information to the email address or telephone number associated with the order.
Tracking information may take time to update after a label is created. A “label created” status does not necessarily mean that the carrier has physically received the package.
Customers are responsible for monitoring tracking and promptly reporting an apparent delivery problem.
Shipping Addresses
Customers must provide a complete, accurate, and deliverable shipping address.
Please contact WateRx immediately if an address needs to be corrected:
Email: contact@waterx.com
Telephone: 800-548-5785
We will make a reasonable effort to correct an address before shipment, but changes cannot be guaranteed after an order has entered processing, a shipping label has been created, or the shipment has been transferred to the carrier.
WateRx is not responsible for delays, losses, or additional charges caused by an incomplete or incorrect address supplied by the customer, except to the extent applicable law provides otherwise.
The customer may be responsible for carrier address-correction charges, reshipping costs, storage charges, or return-to-sender charges resulting from an incorrect address or refused delivery.
Refusing delivery does not constitute an approved cancellation or return and does not create a right to a refund.
Multiple and Partial Shipments
Products in the same order may be shipped separately because of inventory location, package size, carrier requirements, product availability, or other fulfillment considerations.
When an order is divided into multiple shipments, the customer may receive more than one shipping confirmation, tracking number, or delivery date.
A partial shipment does not mean that the remaining items have been canceled. Contact WateRx if the order status is unclear.
Tank Swap Shipments
Tank Swap products have additional shipping and return requirements. The applicable product page, checkout disclosures, and instructions supplied with the shipment are incorporated into this Shipping Policy.
Customers participating in a Tank Swap must:
- Retain any required shipping box, packing materials, labels, and documentation;
- Follow the supplied tank-return instructions;
- Package the returning tank or vessel properly;
- Use the authorized carrier or return label when required; and
- Meet any stated return deadline.
Tank Swap eligibility, outbound shipping, return shipping, freight responsibilities, deposits, credits, non-return charges, and replacement charges may vary by product and location.
A Tank Swap return is the required exchange of the customer’s existing tank or vessel. It is not a return of the newly purchased Tank Swap product under the general Return and Refund Policy.
Any applicable deposit, credit, non-return charge, or replacement charge must be disclosed on the product page, at checkout, or in a separate written agreement.
Recharge Products
Recharge products include recharge media, recharge-material kits, filter media, softener media, and replacement cartridges sold for system recharge.
Customers should verify their WateRx system model and product compatibility before ordering. Contact WateRx before purchase if assistance is needed.
Recharge products are final sale under our Return and Refund Policy because of the sensitive nature of the filter media and treatment materials. Refusing delivery or returning a recharge product without prior written authorization does not create a right to a refund.
This restriction does not limit claims involving an incorrect item, shipping damage, a product defect, or a consumer right that cannot lawfully be limited.
Damaged Shipments, Missing Contents, and Incorrect Items
Inspect the shipment promptly after delivery.
Please notify WateRx within seven calendar days after delivery if:
- The shipment is visibly damaged;
- A product or component is missing;
- You received an incorrect product; or
- The package appears to have been opened or compromised during transit.
Retain the shipping box, packaging, shipping label, damaged product, and all included materials while the claim is reviewed. WateRx may request photographs, tracking information, serial or model information, and a description of the issue.
Do not install, use, discard, alter, or return a reportedly damaged or incorrect product unless WateRx instructs you to do so.
After reviewing the claim, WateRx may provide a missing component, replace the affected product, issue return instructions, initiate a carrier claim, issue an appropriate refund, or provide another remedy required by applicable law.
The seven-day reporting request helps us investigate carrier claims promptly. It does not eliminate a warranty or consumer right that cannot lawfully be limited.
Packages Marked Delivered but Not Located
If tracking shows that a package was delivered but it cannot be located:
- Confirm that the shipping address on the order is correct.
- Check entrances, porches, garages, mailrooms, parcel lockers, reception areas, and other possible delivery locations.
- Ask household members, neighbors, building personnel, or employees who might have accepted it.
- Contact the carrier for delivery details.
- Allow one business day, because some carriers record delivery shortly before the package is physically delivered.
- Contact WateRx promptly if the package remains missing.
WateRx may assist with a carrier investigation or claim. A replacement or refund is not automatic and will depend on the circumstances, available tracking or delivery evidence, carrier findings, applicable insurance, and legal requirements.
Lost or Returned Shipments
Contact WateRx if tracking stops updating for an unusual period or indicates that a shipment has been lost or returned to sender.
If the carrier confirms that a shipment was lost before delivery, WateRx will provide an appropriate replacement, refund, or other resolution.
If a shipment is returned because of an incorrect address, refusal of delivery, failure to retrieve the shipment, or another circumstance attributable to the customer, WateRx may require payment of additional shipping and handling charges before reshipment.
Recharge products remain subject to the final-sale provisions of the Return and Refund Policy.
International Orders
When international shipping is available, the customer is responsible for any customs duties, import taxes, brokerage charges, governmental fees, inspections, permits, or other destination-country requirements unless checkout expressly states otherwise.
Delivery may be delayed by customs or other governmental authorities. WateRx cannot guarantee customs-clearance timing.
Customers are responsible for confirming that a product may lawfully be imported and used at the destination. WateRx may cancel an order that cannot reasonably or lawfully be shipped to the selected destination.
Risk of Loss
Unless applicable law requires otherwise, title and risk of loss pass to the customer when the product is delivered to the shipping address provided with the order.
This provision does not limit claims involving a lost shipment, shipping damage, an incorrect product, or any right or remedy that cannot lawfully be excluded.
Contact Information
Questions concerning shipping, delivery, tracking, or an order should be directed to:
WateRx Corporation
8105 Camargo Road
Cincinnati, Ohio 45243
United States
Email: contact@waterx.com
Telephone: 800-548-5785